Pulse is backed by a Global Pulse Support Ecosystem to help you with Pulse via a range of touch-points including Pulse Champions in your Office, Online with Real-Time Chat and remote support via the Pulse Helpdesk.
Pulse Support Hub
The fastest way to get the support you need is from the Pulse Support Hub. Browse or search the Knowledge Base of Solution Articles.
Pulse Chatbot
The Pulse Chatbot is available 24/7 via the Pulse application and provides you with real-time answers with no delay.
The Pulse Chatbot loads on every page of the system and can give you contextual help text based on the feature or tool you are using.
Or you can ask the Chatbot any question about Pulse, and it will direct you to a relevant Support or Training Article.
If the Pulse Chatbot does not have the answers you need, it will then help you raise a Support Ticket to the Pulse Helpdesk.
Pulse Helpdesk
If you are unable to find solutions and answers from the Support HUb or Chatbot, Pulse Helpdesk is a Global Team that provides 24/7 support for our users.
You can raise a Helpdesk Ticket to the Pulse Helpdesk via the Pulse Chatbot or the Support form directly within your Pulse application.
Or, you can raise a Pulse Helpdesk Ticket with a simple email to:
pulse.support@havas.com
When you raise a Support Ticket, the Helpdesk will respond directly via the Helpdesk Ticket to resolve your issue.
Pulse Champions
The Pulse Champion Program is a network of Power Users that we empower to provide leadership, training and support for Pulse directly within their own office.
If you have any Pulse questions, or would like some one-on-one help with Pulse, your best option may be to contact your Pulse Champion in your office.
(If your office does not have a Pulse Champion – contact the Pulse Helpdesk to ask about how to join the Pulse Champion Program).